Willowgrove AODA Quiz: Fraser Lake Camp

Willowgrove supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and is committed to providing equal treatment and equitable benefits of Willowgrove services, programs and facilities in a manner that respects the dignity and independence of people with disabilities.

Under section 6 of the Accessibility Standard for Customer Service, O. Reg. 429/07 (Appendix A), established by the AODA, organizations must ensure that employees, volunteers and all other personnel, involved in the provision of goods and services receive training on accessible customer service.

All personnel must complete training that meets the requirements of the Accessible Customer Service regulation and includes:

  • An overview of the AODA
  • Understanding the requirements of the Regulation
  • How to interact and communicate with persons with various types of disabilities;
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support;
  • How to use equipment or devices available on the provider's premises or otherwise provided by the provider to people with disabilities to access goods or services; and
  • What to do if a person with a particular type of disability is having difficulty accessing the provider's goods or services

Online e-Learning Course

The training requirements for AODA can be fulfilled by completing the e-Learning course "Serve-ability: Transforming Ontario's Customer Service", which can be found on the Ministry of Community and Social Services website: http://www.mcss.gov.on.ca/en/serve-ability/index.aspx (opens in a separate window).


To certify that you've completed this brief training, we've assembled this quick quiz. Please complete the online e-Learning course listed above, and complete the brief quiz below.

1. Under AODA, different standards of accessibility are being developed that will set requirements for the identification, removal and prevention of barriers for people with disabilities in key areas of daily living.
2. The customer service standard is a voluntary standard. Your business or organization can decide whether or not to put it into practice.
3. The term "disability" only applies to people who use wheel chairs.
4. Avoiding someone because of their disability is a barrier in attitudes.
5. Your organization must accept feedback about the manner in which it provides good and service to people with disabilities.
6. You should not ask your customer to repeat himself if you do not understand him the first time. It might offend him.
7. If a person has vision loss, they cannot see anything.
8. It's helpful to someone who uses a hearing aid if you reduce background noise.
9. You should always speak directly to your customer not to her support person or companion.
10. If your customer uses a manual wheelchair, feel free to push her around your store.
11. You can always tell when someone has a disability
12. Assistive devices enable a person with a disability to do everyday tasks and activities.
13. Your organization must allow people with disabilities who use a support person to bring their support person with them while accessing goods or services on parts of the premise that are open to the public.
14. Service animals should be treated as pets.