Willowgrove supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and is committed to providing equal treatment and equitable benefits of Willowgrove services, programs and facilities in a manner that respects the dignity and independence of people with disabilities.
Under section 6 of the Accessibility Standard for Customer Service, O. Reg. 429/07 (Appendix A), established by the AODA, organizations must ensure that employees, volunteers and all other personnel, involved in the provision of goods and services receive training on accessible customer service.
All personnel must complete training that meets the requirements of the Accessible Customer Service regulation and includes:
The training requirements for AODA can be fulfilled by completing the e-Learning course "Serve-ability: Transforming Ontario's Customer Service", which can be found on the Ministry of Community and Social Services website: http://www.mcss.gov.on.ca/en/serve-ability/index.aspx (opens in a separate window).
To certify that you've completed this brief training, we've assembled this quick quiz. Please complete the online e-Learning course listed above, and complete the brief quiz below.