AODA Certification

Willowgrove AODA: Willowgrove Day Camp

Willowgrove supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and is committed to providing equal treatment and equitable benefits of Willowgrove services, programs and facilities in a manner that respects the dignity and independence of people with disabilities.

Under section 6 of the Accessibility Standard for Customer Service, O. Reg. 429/07 (Appendix A), established by the AODA, organizations must ensure that employees, volunteers and all other personnel, involved in the provision of goods and services receive training on accessible customer service.

All personnel must complete training that meets the requirements of the Accessible Customer Service regulation and includes:

  • An overview of the AODA
  • Understanding the requirements of the Regulation
  • How to interact and communicate with persons with various types of disabilities;
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support;
  • How to use equipment or devices available on the provider's premises or otherwise provided by the provider to people with disabilities to access goods or services; and
  • What to do if a person with a particular type of disability is having difficulty accessing the provider's goods or services

Online e-Learning Course

The training requirements for AODA can be fulfilled by completing the e-Learning course "Customer Service Standard Module", which can be found on the Access Forward website: (opens in a separate window).