Frequently Asked Questions

You have questions about our programs and services? We have answers!

What is the ratio of counsellors to campers?

Campers are supervised by counsellors at a ratio set by Willowgrove that is above and beyond the industry standard. To see what your child’s ratio would be, please read below.

1:5 for Primary campers (age 4 - 5)

1:7 for Junior Campers (age 6 - 7)

1:8 for Intermediate and Sophomore campers (age 8 - 11)

1:10 for Senior campers (age 12 - 13)

These ratios do not take into account all of our Program, Support, Office or Maintenance staff that are also on property throughout the day.


Can my child be in the same group as his/her friends?

Of course! We love when friends can be in the same groups at camp. This information is collected in the registration process. Just make sure that both children have requested to be with eachother. If you forget to add a friend request, send us and email or give us a call and we can update that information for you.

Please note that if the campers are in two different divisions, the older camper will be moved down to accommodate the request. If campers are more than a few years apart we may contact you to discuss the request.


What are the hours for before and after care?

Before Care hours are 7:00 a.m. to 9:00 a.m and After Care hours are 4:00 p.m. to 6:00 p.m.


What if I only need one day of Before or After Care?

Not a problem! Just let the office know ahead of time and we will make sure to let your child know. At the end of each week we will process your card for the additional fee for the day and send you an updated invoice.


What will happen on the first day when my child gets to camp?

Upon arrival at camp, campers are signed in by one of our staff. They are then shown to their group’s cubbyhole area where they may drop off their backpack or any extra clothing. They will be introduced to their group and counselors and shown where the washrooms are, as well as where to get a drink. Starting at 9:00am there will be a variety of supervised activities for your child to enjoy in the morning gathering area while waiting for the entire group to arrive and before the daily group activity schedule begins.


Where can I meet my child if I am here to pick them up early?

In order to keep track of where all our campers are, we ask that you meet your child at the main office when you pick them up. You will be asked to show your ID and sign your child out of camp.


What is Adventure Camp?

Adventure Camp is an evening program where children ages 6 -13 may stay at camp until 9pm on Thursday evenings. They will participate in snack, swimming, dinner, camp wide game and campfire.


Can I drop by during the day to visit my child?

Of course you may! It’s great that you want to know what is going on while your child is at camp. We just ask that you come to the main office to check in with our staff first. We really emphasize safety here at Willowgrove and we would like to know who is visiting our camp grounds. To ensure that your child is able to fully participate at camp while developing their independence and self -confidence, we ask you do not to come to visit them every day.


Is there a way to order a hot lunch for my child?

Yes there is! Willowgrove is partnered with Kid’s Kitchen that delivers hot lunches for our campers. Click here for more information on Kids Kitchen

Is it possible to meet with Special Need’s counselors beforehand for my child?

Because camp is a very busy time for our counselors, we will introduce you to our Inclusion Coordinator and they will be the liaison between the counselor and your child.


Does my child get swimming lessons as part of the camp day?

Yes, we follow the Red Cross Swim at Camp program. Children are placed in beginner, intermediate and advanced groups. The program is designed to allow groups of children to participate at various levels of ability and encourages everyone to achieve his or her own personal best. The Red Cross Swim at Camp program focuses on fitness and developing life skills, campers are exposed to a safe water environment where they are encouraged to participate and increase their swimming endurance. While children are not evaluated for badges, campers who are at camp two or more consecutive weeks will receive a recommendation by the Aquatics Instructor on which level the camper should enroll in for a Red Cross Swim Kids program. If your child is unable to participate in the swim program due to a cold or other factor, please send a note to his counsellor and an alternative activity will be provided.


What is the temperature of the water in the pool?

Both pools are heated and kept at 80 degrees Fahrenheit (26.7 degrees Celsius) all summer.


Can all campers swim in the deep end of the pool?

Campers have to pass a deep end test before being allowed to swim in the deep end of the big pool. Once they pass this test they will be given a bracelet to wear for the duration of their time at camp indicating they are allowed in the deep end. Please allow your camper to wear it for the duration of their stay with us.


How old are the people on your staff and do you have any special requirements for them?

All members of our staff are high school and university students 16 years and older. Everyone on our staff has been interviewed, has reference checks, and has an interest in working with children in future careers.

  • All staff are required to obtain a Police Check which is kept on file.
  • Our staff are trained in health and safety, emergency procedures, child development, behaviour management and restorative discipline, and interactive program delivery.
  • Our staff are supported and evaluated by our Camp Director and support staff team throughout the summer.

Do you accept campers who have special needs?

Yes, of course! Campers with special needs between the age of 4 and 13 years old are welcome. They will be integrated into a group of their peers by an inclusion counsellor who is responsible for helping the child participate in all aspects of the camp day to the extent possible. To apply for this program you need to fill out a Special Needs Camper Information Form so that our staff has a good idea how best to serve your child. Please contact the office at 905-640-2127 or by emailing office@willowgrovedaycamp.ca for more information about our inclusion programs.

All campers in our Special Needs Program need to be:

  • toilet trained
  • able to communicate
  • independently mobile.

If your camper has difficulty with one of the above, we suggest sending their own inclusion support worker with them that you would hire. If you are hiring your own support worker, the Day Camp additional Special Needs support worker fee would not apply. Any outside support workers will have to provide the camp with a current original Vulnerable Sector Check.


Do you offer subsidies for families in need?

Yes, we offer financial assistance to families with financial need. To apply for this program please email the Camp Director outlining your family circumstances and how camp will help your child and your family. Typically, the maximum allowable amount is 50% subsidy for 2 weeks of camp/child, excluding bus and/or additional service fees. We also offer a variety of payment plans.


What is the registration deadline?

The Special Needs program fills up very quickly - usually by the end of March, as we have very limited space.

July is our busiest month. If you are requesting weeks in July, please book by the end of April to guarantee you get your selected weeks. If you would like to extend weeks in August, there usually isn't a problem but we can't guarantee availability.

Our LIT and CIT programs also have limited spaces and fill up quickly, register early to avoid disappointment

For door to door busing you need to register a minimum of two weeks in advance of the camp period your child is attending. If you are registering less than 2 weeks in advance and you require bus service, we may be able to accommodate campers at Community Pick-up locations that are already scheduled for the week that you planning to attend. Call our office at 905-640-2127 to make arrangements.

Waiting Lists will occur when specific age groups in specific weeks are filled. In order to be on the Wait List, we require a completed application as well as a deposit. If your camper does not get into the requested week, the deposit will be refunded in full.


Can we visit the site before camp starts?

Feel free to call the camp office at 905-640-2127 to arrange a personal tour of our camp grounds and facilities.


What is your refund policy?

If your summer plans change, we will do our best to accommodate your camper in another camp session. If this is not possible, a full refund will be given if notice of cancellation is provided one month prior to the camp session in question.


I’m interested in learning more!

Click here to download our Parent Information Package that has everything you need to know about camp!

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In compliance with the closure of all non-essential businesses, the Willowgrove office will be closed until further notice. These measures are being made in solidarity with province-wide efforts to minimize the spread of novel COVID-19.

All Willowgrove staff will be working remotely while the office is closed. While we will not be available to take any calls, we encourage anyone who would like to contact us to do so through email. If you are unsure who the best person is to contact, please email info@willowgrove.ca and your email will be directed to the correct person.