Day Program
Parent Information Package
Fraser Lake Camp 2026
Keep reading for everything you need to know for the 2026 camping season at Fraser Lake Camp- Day Program
For all registration questions and concerns, please contact the office.
GENERAL INFORMATION
Registration and Refund Policy
Camp registrations require a $200 deposit per person. Full payment is required by June 1, 2026. Registrations made after June 1, 2026, must be paid in full at the time of registration. Alternative payment plans are available and must be discussed with the camp and confirmed in writing. Limited financial assistance is made available through our Helping Hand Subsidy program.
A camp-t-shirt, morning snack, lunch, tuck, and all programs offered from 9:00am-5:30pm Monday-Friday are included in the camp fee.
A confirmation email will follow receipt of your registration, and deposit. Please call the office if you have not received an email confirming your registration.
Switching/Cancelling Weeks
If your summer plans change, we will do our best to accommodate your child in another camp session. If this is not possible, refunds will be provided if notice is given one month prior to the withdrawal from a camp session. A refund will be provided after the one month deadline with a medical note.
Medical refunds can be provided for absences in response to Public Health recommendations or with a note from a physician or registered nurse. Medical refunds will not be issued for participants who have missed programming due to a visit or stay in Fraser Lake Camp’s Health Center.
Medical refunds can be provided for absences in response to Public Health recommendations or with a note from a physician, nurse practitioner or registered nurse. Medical refunds will not be issued for participants who have missed programming due to a visit to Willowgrove's Health Center. For information on Health and Wellness at camp, please see the bottom of this package.
Credit Card Charges
Credit Card charges will appear on your statement under the name WILLOWGROVE. Outstanding balances after September 1, 2026 (without an agreed upon payment plan) will be charged interest of 1% per month.
Unless other payment arrangements have been made, any charges for additional goods or services used during your child’s camp experience (i.e. before care) will be charged to the credit card provided, either at the time of use or upon completion of your child’s stay at camp.
Credit Card Processing Fees
As of Oct. 6, 2022, businesses are now able to pass on credit card processing fees to the consumer. This added charge comes alongside already record-high inflation rates, creating many new financial barriers for many families.
Although these rising costs also pose unique obstacles for not-for-profits, charitable organizations must do what they can to benefit their communities. Therefore, believing in the importance of our mission, and knowing that these additional charges would further limit accessibility to our programs, Willowgrove/Fraser Lake has decided to continue absorbing credit card fees for the duration of the 2026 season.
Declined Transaction Fee
In order to mitigate the increasing administrative costs associated with declined credit cards payments, we have implemented a small ($10.00) Declined Transaction Fee. This fee functions like a NSF charge for returned cheques, and will only be applied when a scheduled payment installment transaction is declined. To avoid these charges, please
advise us when your credit card information changes, and
ensure your credit card can accommodate the entirety of a scheduled payment.
You can find any scheduled payment installments including the amount, status, and dates, in the “Payment” section of your “Household Statement.”
Promotional Photos
Each summer, our communications staff are tasked with taking pictures of our campers. These photographs are used for our social media, website, and, on occasion, for the Ontario Camping Association. Capturing these moments is an important part of our camp experience, and so by attending Fraser Lake Camp, families and campers accept that their photo may be taken for these purposes, and that no compensation will be provided for using one’s likeness. If you and your child/children do not want to appear in these pictures, please ensure that you let us know by contacting office@fraserlakecamp.ca.
Please note also, that other campers may photograph each other from time to time. Willowgrove/Fraser Lake Camp has no control over how those pictures are used.
Camper Code of Conduct
We believe that everyone has the right to feel safe, both physically and emotionally. We are aware that some of our campers and staff may be coming with past histories of physical and/or emotional abuse. All campers, employees, and volunteers are to be treated with dignity and respect.
Our Values
Fraser Lake Camp is a program of Willowgrove, and offers an outdoor oasis that provides recreational, educational and land-based services for children and youth for the purposes of personal and spiritual development, play and learning, exploring nature, and connecting across generations. In pursuit of this mission, Fraser Lake Camp is committed to:
Nurturing Growth
We facilitate physical, emotional, spiritual, and social development.
Welcoming Community
We embrace diverse relationships, accountability, acceptance, and belonging.
Building Peace
We champion justice, hope and healing.
Honouring Land
We participate in conservation, sustainability, reconciliation and conversation.
Cultivating Learning
We encourage inquiry, discovery and transformational education.
Approach to Conflict Resolution
Like any community, upon occasion campers may intentionally or mistakenly hurt one another. At Fraser Lake Camp, we work closely with staff and campers to take a restorative approach to resolving conflicts. This means examining the ways with which our actions have ripples, listening to understand all sides of the story, and asking who is responsible for making things right, rather than what is the punishment for doing things wrong. Corporal punishment is never permitted, nor are methods which would humiliate or degrade any camper or staff.
We aim to resolve conflicts, and to teach campers appropriate behaviour for living in a community. With this in mind, there may be times when we are unable to bring the parties involved to a safe and peaceful resolution. As stated in our waiver and registration package, the camp does reserve the right, at the Director’s discretion, to ask a camper to leave if they continue to be harmful to other campers or staff in any way.
Inappropriate Behaviour
Our goal is to provide clear expectations for both campers and staff in regards to behaviour, as well as consistently applying consequences for inappropriate actions. When deciding on consequences for inappropriate actions, the unique circumstances to every camper/situation will be considered. Alcohol, drugs, and smoking are strictly prohibited. Any camper taking part in, or possessing these items will be immediately dismissed from the program at the parent’s expense. Any violation of the laws of the Province of Ontario will also result in automatic dismissal from the program.
Willowgrove/Fraser Lake Camp will make every reasonable effort to ensure that no one is subjected to any kind of harassment or violence. Willowgrove/Fraser Lake Camp will take corrective action with any person under the organisation’s direction who subjects anyone to violence and/or other disruptive behaviours. Anyone who does not adhere to the Participant Code of Conduct may face expulsion from programs and/or from the facility.
Bullying
In living out our Mission Statement, Fraser Lake Camp strives for a safe, encouraging and supportive environment. We believe that camp is a place where campers can learn, make mistakes, and challenge themselves; however, there is no place for bullying here.
At Fraser Lake Camp, we define bullying as behaviours which fall in under four categories:
Verbal: When someone persistently victimizes another person verbally
Physical: When someone persistently victimizes another person using physical harm
Cyber: When someone persistently victimizes another person online or through digital communication
Social: When someone persistently victimizes another person by deliberately excluding them from games/group activities.
Willowgrove/Fraser Lake Camp reserves the right to dismiss a camper who, in their opinion, is a hazard to the safety or rights of others, or who appears to have rejected the reasonable expectations of the organization. Prior to action being taken, all attempts will be made with the camper and their parents/guardians to rectify the situation. At Fraser Lake Camp, we work closely with staff and campers to take a restorative justice approach to resolving conflicts.
Examples of inappropriate behaviour include but are not limited to:
Physical Violence towards staff or other campers
Repeated bullying or targeting individuals
Hateful language
Theft or vandalism to camp property or other’s belongings
Intentional damage to nature or ecosystems
Possession of weapons, drugs, tobacco, e-cigarettes or alcohol
Refusing to cooperate with camp staff or ongoing behaviour that is not resolved through appropriate behaviour management techniques.
Any other unacceptable behaviour as determined by the Camp Director
As stated above Willowgrove/Fraser Lake Camp aims to solve conflict through restorative justice and teaching moments. We understand that young people do not always understand the weight of their words/actions and while not acceptable there is a need for communication and education. Staff will always do their best to redirect campers to more appropriate behaviour and remind campers of expected behavior. The following steps will be taken if behaviour continues.
1st offense: A discussion will be had with a member of the leadership team about why the behaviour was inappropriate.
2nd offense: Have a discussion with the Camp Director about why the behaviour was inappropriate. Parents of the child will be contacted and informed of the situation. A plan will be made and future consequences will be outlined.
3rd offense: Camper will be removed for the remainder of the program. Parents will be asked to promptly pick up their child.
*Up to the Camp Director’s discretion depending on the incident. Depending on the severity of the incident campers may be removed immediately regardless of the number of offences.
Please note that in every situation we take into account the potential needs of the camper.
Participant Dismissal
Willowgrove/Fraser Lake Camp reserves the right to dismiss a camper who, in their opinion, is a hazard to the safety or rights of others, or who appears to have rejected the reasonable expectations of the organization. Prior to action being taken, all attempts will be made with the camper and their parents/guardians (if under 18) to rectify the situation. At Willowgrove/Fraser Lake Camp, we work closely with staff and campers to take a restorative justice approach to resolving conflicts.
No refund will be given for campers whose camp experience is terminated due to inappropriate behaviour.
Should your camper need extra support at camp, please apply for our Helping Hands Inclusion and Behavioural Support program or contact Abby (abby@fraserlakecamp.ca) to discuss best options. The more we know about your camper the more success they will have!
Fraser Lake Camp’s Welcoming Diversity Statement
Willowgrove/Fraser Lake Camp commits to treating all program campers and staff equitably and with respect, honouring the diversity of race/colour, religion/creed, gender, sexual orientation, age, ability, or economic background.
The purpose of camp is to foster a safe and enjoyable environment for both campers and staff. Camp is dedicated to learning, playing and exploring. All viewpoints that promote respect for others are welcome. Our camp staff are trained to approach potential sensitive conversations with respect and to redirect the conversation to a more camp friendly topic.
COMMUNICATION
Throughout the year, we do our best to keep families updated with upcoming dates, new programs, registration information and lots more. Here are a few of the ways we like to keep parents informed of what’s happening at camp.
Monthly Newsletters
Camp families and members of our mailing list will receive a newsletter highlighting upcoming dates, behind the scenes, new program announcements and more. Newsletters are sent via email.
Spring Newsletter
In the month of June, registered camp families will receive a special newsletter that breaks down everything you need to know for the first day of camp including our 2026 theme days!
Weekly Emails
Families enrolled in camp will receive an email prior to the start of the week that includes information on theme dinners, special events, and drop off/pickup times.
Phone Calls
During the Spring and Summer, we may call home to chat more about a special program or get to know your child’s needs better. If we do not get in touch with you, we will leave a message and try again later.